Thread: Authorization problem
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Old 02-14-2009, 08:01 PM   #1
brontus
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Posts: 43
Karma: 34216
Join Date: Feb 2009
Location: Fort Collins, CO
Device: Sony Reader PRS-500, Kindle Fire, Aldiko on LG Optimus Elite
Authorization problem
I just received my PRS-500 that I bought on ebay and went to authorize it in the ebook store through ebook library. But I got the error message:

There was a problem authorizing/de-authorizing your device. Please contact the eBook Store Customer Service to resolve this issue.

Error Code 3-013

I contacted customer service and they recommended a hard reset, which I did. Then I tried to authorize my reader and got the same error.

Does anyone know what I need to do to get it to work, or will I be spending some quality time with sony's hold music tommorrow?

ED
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