Quote:
Originally Posted by melovesflying
I got it off eBay brand new and around 3 months after it was officially launched. I chose Kobo because they were officially sold here and I thought at least they'd had a service center where I can have it fixed if needed. I didn't get my unit locally because at that time, the distributor's latest model here was the Touch and coming from the Aura, it would be a downgrade at a more expensive price (around $200 if bought here).
Unfortunately, they didn't have a service center here. When it broke down, it was only 10 months after the official launch so all Glo HD units should technically still be under warranty. They didn't honor the warranty and what they offered was a discount if I get another unit IF I ship my Glo HD to Canada. It was impractical because having it shipped from here and getting a new one shipped back to me would set me back by $50, not to mention the price of a new unit even if they gave me a discount for it.
Ah well, lesson learned.  |
Little question: was the Ebay seller a licensed Kobo retailer?
If the answer to that question is no, then you bought a "used" device. It doesn't matter if it has never been out of the box, it is technically used because you were not first buyer.