Quote:
Originally Posted by Chapter One
...Do any of you really believe Kobo will ever be any different when they have no incentive to change? As long as you all keep buying from them, they have no reason to change. Its ludicrous to keep complaining when you are enabling the problem...
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There again there are those of us who have no problems whatsoever with Kobo. I buy most of my books off them and never had a problem with the delivery of any. I have also had many coupons from them, including a more than fair number of 90% ones, and they have all worked for the books I wanted (including some quite expensive ones).
I cannot comment on their customer service's handling of complaints or difficulties because I have never had a problem to refer to them with.
Why some people have problems with Kobo I don't know but all suppliers end up with some unhappy customers for one reason or another, and generally it is those customers one hears most from. The only things I can think of that may differentiate my situation from some who are having problems is that I only have one account (and that has my correct details i.e. not spurious) and from what I can determine most books are eligible for coupon discounts for purchasers in my country (I have not yet come across one that is not during my own purchases of the types of books I buy - mainly non fiction and quality fiction).