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stumped · 06-28-2017, 08:23 AM

which model do you have exactly ( "kindle fire" usually refer to the two devices launched in 2012
after that they begna calling them just " fire" )

the 2012 models cannot / will not uppdate to OS 5.x AFAIK
if you can post the exact model number ? identifier - which may be on the "about" page in settings, that will help

or look here:

https://www.amazon.com/gp/help/custo...deId=201263780

nb as per that page there is no such thing as a kindle fire 4th gen ?

06-28-2017, 08:23 AM	#3
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	which model do you have exactly ( "kindle fire" usually refer to the two devices launched in 2012 after that they begna calling them just " fire" ) the 2012 models cannot / will not uppdate to OS 5.x AFAIK if you can post the exact model number ? identifier - which may be on the "about" page in settings, that will help or look here: https://www.amazon.com/gp/help/custo...deId=201263780 nb as per that page there is no such thing as a kindle fire 4th gen ?