Thread: Troubleshooting Paperwhite frozen while reading
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Old 06-28-2017, 08:20 AM   #5
knc1
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Quote:
Originally Posted by melovesflying View Post
Hi. I was reading a sideloaded book when it suddenly froze.

I tried doing the 6 to 8 sec reset but all that happens is that the light blinks for a bit then nothing.

The 40 sec reset also doesn't do anything.
- - - - -
It's currently plugged in to my Macbook since I've read somewhere to leave it plugged in this way for more than an hour.

I already tried plugging it in to a power outlet for a few minutes but the 40 sec restart didn't happen.
You don't mention which 'Paperwhite' but on any Kindle model as new as the original Paperwhite or newer should be able to handle a 'bad' book.
**Should**
So I will have to score this as a: "Maybe"

Short press of the power button:
That only wakes up or puts to sleep the Kindle system.
The light blinking in acknowledgment is normal.

Long press of the power button:
That should stop and restart (reboot) the system.
It should also pop-up a confirmation panel (unless you are describing the original Paperwhite running a very old firmware version).

Many computers and their operating systems are designed to turn off the power to their USB ports when they go to sleep.
That is almost a solid rule for portable computers.
So don't expect plugging the Kindle's charging cable into a portable computer, then leaving it sit like that, to do anything other than hold the ends of the USB cable off of the table.

For a relatively low cost consumer device, the Kindles have a fairly sophisticated battery management device.
But it can't work miracles, a 'few minutes' on a wall charger will not do anything noticeable.
Why? Because the Kindles do have a maximum charging rate.
You could plug them into Hoover Dam and they wouldn't charge faster than their maximum rate.
Quote:
Originally Posted by melovesflying View Post
- - - - -
Should I do the 40 sec restart while it is still plugged in or unplugged?

Was it a bad idea that I accidentally drained it?
In this condition, I would say leave it plugged in. Normally the advice would be to unplug it.
Why? Because during the restart (reboot) the Kindle will do some internal checks and some of the things it might find will require a lot of run time and use a lot of battery charge to fix.

= = = =

With all of that said -
Follow HarryT's advice above -
Leave it on a wall charger for at least 24 hours.

The long time is because that battery management system is partially controlled by the firmware, and the firmware is not currently running properly.

After a short time, it should have enough charge to show you the 'recharge me' screen.
Then after an hour or two, it should show you the boy under the tree (but perhaps not the progress bar).

It might appear to be 'frozen' at this point, it isn't, it will look like that the entire time it is trying to recover from whatever it finds wrong internally (file system errors).
And it could stay like that for a day or two while on the wall charger if the file storage system has accumulated a lot of errors.
Although that is rare, it can happen and still be: "normal".

It is never a good idea to run the battery down to nothing.
But just once or twice should not hurt it.
Letting it do that all of the time before recharging it is a: Bad Idea (tm).
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