View Single Post
Old 06-22-2017, 03:17 PM   #27
Fursty Ferret
Member
Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.Fursty Ferret knows the square root of minus one.
 
Posts: 19
Karma: 7938
Join Date: Apr 2013
Device: Kobo Aura HD
At this time I'd avoid buying Kobo simply because of the appalling experience you'll have to go through if it goes wrong. Incredible hardware, simply terrible customer support.

My Aura One bricked itself randomly two weeks ago and I've had no success getting it repaired.

First of all the web form which randomly generates email / chat / call options, then you end up speaking to people who only know basic English and have a lack of any management or supervisory authority in the call centre. Interestingly it turns out that when (if) it's collected, it goes to the Netherlands via the slowest possible route and then gets directed onto Rakuten in Canada by a third party. Estimated repair time? Unknown.

Spent two days waiting in after being assured that a TNT collection was booked. Turns out it wasn't, and then you end up going back to the call centre where no one has any idea how things are meant to be handled.

Right now I'm really regretting not buying it on a credit card, as at this point I'd have requested a refund under section 75.

Buy a Kindle. Or buy your Aura One using a credit card.
Fursty Ferret is offline   Reply With Quote