Thread: Trouble with Kobo Customer Support
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Old 06-19-2017, 11:54 AM   #5
Josieb1
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Posts: 5,090
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Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by DorianaGraye View Post
So, after tons of research and video watching and agonizing, I've decided that my KA1 has a defective LED bar/screen. (I have HUGE green ghosting at the bottom of my screen. It seems...probably not okay.)

But now I'm having major issues with Kobo customer support. They're asking for pictures (which I sent) and "elevating" the matter. Apparently it will take up to 48 hours before I can be approved to return the device, even though I ordered it from Kobo.com less than 30 days ago.

Has anyone else experienced this with customer support? Is this pretty normal? (I'm used to dealing with places like Apple that are really good about swapping out problematic devices.)
Kobo support is appalling. I bought a Kobo ereader direct from them once which turned out to be faulty. I did eventually get a refund after I returned it but it took about a month from start to finish. I'd never buy an ereader from them again.
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