Thread: Trouble with Kobo Customer Support
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Old 06-18-2017, 07:22 PM   #3
darryl
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Posts: 3,108
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Join Date: Nov 2011
Location: Australia
Device: Kobo Aura H2O, Kindle Oasis, Huwei Ascend Mate 7
This is Kobo's standard response. You may even be lucky as I suspect their more usual response following you sending screenshots is to send you a form email saying it's your fault and your problem. Stick with it, and don't take no for an answer.
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