[SueK]

Hi All,

(Sorry if you've already read this, but I'm new to MR and posted it elsewhere before)

I'm an Aussie and up until now have had a great time with my PRS505 which I bought on eBay last year as it hasn't been released out here as yet.

Started having problems where it wouldn't turn off and the eBook library wouldn't open when it was connected.

I have read some prospective solutions from this forum and another friend(thank you) and tried some but to no avail.

Have tried the soft reset and the hard resets. With the latter, although the icon didn't turn blue nor did the all reset message appear. I tried the 'Recovery from Catastrophic Failure' by resetting 10 times and the PRS500 displays 'Firmware update did not complete successfully. Please try again'.

Now when I connect to the computer the PRS500 display changes to 'Updating firmware' and then Explorer openss showing the PRS500 as Drive F and a file named Protected!! with 0 Bytes and File Type 'File' is listed. The eBook library now opens but the PRS shows as Error.

I read a second post on hard reset which said in part to Log into the Sony store and goto Account/Manage Devices and authorise the device to my account, but this only authorised my PC and not the PRS500.

Any Ideas? Would be grateful for any assistance.

Sue