got it - you have 2 people in the address book, with same surname and address
and reply on the fact that they are dumb enough to treat "Josie and Steve" as a first name
i like that, I'm tempted to change mine to " the resident Cat" , but as they never phone me I'll not get to see how well that works...
" Hi, this is Amazon, Am I speaking to the resident Cat "
maybe someone else will check it out & report back