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I wouldn't even call what Kobo offer as 'Customer service'. It's appalling. I've had issues with everything from buying and returning a Kobo device (never again), nonworking promo codes, overcharging on purchases, and general queries. Half the time they don't understand the problem, they send out generic emails. They ask you to wait for a response but then either never reply, or close the query as it's been open too long and they 'haven't heard from you'. It's an absolute joke.
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