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Old 06-10-2017, 12:10 AM   #277
EBookFanMan
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EBookFanMan began at the beginning.
 
Posts: 1
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Join Date: Jun 2017
Device: Onyx Boox Kepler Pro
I got my Kepler Pro from Banggood on June first. I'm on my third epub using the default reader although I've installed Moon+ Reader Pro and ES File Explorer Pro and Calibre Companion.

I've run into a problem however: The screen has developed a horizontal line running from one side to the other that looks to be a pixel wide and an inch from the top of the screen. This line is always the opposite color of the background. ie. black on a white background or white on a black background and on the sleep screen it is a contrasted gray that is relatively easily discernible.

The question is this: hardware problem? Or some sort of firmware/software problem that a refresh/reset could fix. I've emailed customer support at Banggood but they've yet to reply about warranties. Or are all such done through Onyx?
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