Thread: Kobo Discounts: Coupon Codes + Discussion
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Old 06-08-2017, 04:01 PM   #16247
Rev. Bob
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Posts: 1,760
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Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by GeoffR View Post
I've had consistently good customer service from Kobo in the 4.5 years since I got an ereader, never had an issue that wasn't resolved quickly. In contrast customer service from Amazon in that time has been a mixture of good and extremely poor.
The only time I can recall not getting excellent customer service from Amazon involved an odd situation. I'd bought an ebook some time ago, and the author had republished it with a new ASIN. Since the original was a Topaz-format book that won't convert to EPUB, I contacted Amazon to see if they could put the new version in my account. The agent I spoke with seemed to have trouble understanding the concept of "same book, new ASIN" and thought that when I was asking to get the new version, what I meant was that I couldn't figure out how to send my original purchase to my device. In the end, I wasn't able to get the updated version, but I figured it'd be a long shot anyway.
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