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Old 06-08-2017, 02:21 PM   #16244
John F
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Posts: 7,982
Karma: 71261339
Join Date: Feb 2009
Device: Kobo Clara 2E
Quote:
Originally Posted by ottdmk View Post
To present the other side of things: I have dealt with Kobo's CS on several occasions, and each time the matter has been resolved to my complete satisfaction. Everything from a mistakenly labeled book to the warranty return of an Aura HD that stopped charging.
I think that is part of the problem: they need to do better than hit or miss customer support.
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