Quote:
Originally Posted by sun surfer
Wow, that was missing the forest for the trees on Amazon's part. They were micromanaging what areas got the same-day delivery so much that they failed to notice this glaring discrepancy in Boston, and then after being alerted stubbornly stuck to their guns at first. They should've realised ahead of time that if a larger area is getting the service in most of its smaller sections, if the 'left out' section is noticeably minority or lower-income or even simply just completely encircled by sections receiving the service then an uproar and bad publicity would likely follow.
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If you read between the lines, the Prime Now crew saw nothing wrong because it was an emergent effect not policy. Odds are somebody higher up (maybe Bezos himself) explained that the appearance of impropriety is just as bad as intentional wrongdoing. Hence the instant 180.
It's not uncommon with STEM types. Like Spock, too much logic; not enough street smarts.