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Old 06-07-2017, 05:58 AM   #11
disconnected
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Posts: 527
Karma: 4504715
Join Date: Sep 2006
Location: US
Device: Kobo Forma, Libra, H2O2e2, Clara, Auras, Kindles, Nooks, Sony, iPAQ
Quote:
Originally Posted by JSWolf View Post
Unless the door can be replaced such that it fits exactly as it did originally, it's not waterproof.

I had a look at my H2O's door and I cannot see how to put it on because I am unable to see the part that's inside the H2O.
My H2O port cover once got caught on something and pulled completely out of the H2O. The end of the part that goes into the H2O is shaped kind of like half the point of an arrow but it's all just rubber so not easy to re-insert.

Neither I nor my husband could figure out how to get it back in and we even thought some part of it might have been broken or torn off but my husband is a patient person and worked his way through several layers of Kobo phone reps until he found one that actually got hold of a tech-type person who explained how it worked.

It's not a very elegant arrangement but what you do is position the arrow bit just barely inside the little hole and then use a bent paper clip to push down on the flat top of the arrow until it clicks into place. I wasn't expecting it to work but it did.

Before we got to that helpful rep a couple of other reps offered to send out a new port cover, so they did have spares at the time. I don't know if they still have them, or how difficult it would be to find a rep that could actually locate one and send it out.
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