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Old 02-13-2009, 01:34 PM   #111
Jim Lester
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Posts: 416
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Join Date: May 2008
Location: SF Bay Area
Device: Nook HD, Nook for Windows 8
Quote:
Originally Posted by Bski View Post
I'm borrowing PDFs. I've read over the info on Adobe's help site, but can't find anything that will help. The weird thing is that it worked when I had DE 1.5 and then didn't when I installed DE 1.7. i can't help but think it has to do with the new version. Even when i try to open the books in my Sony eBook library, it says my PC isn't authorized to preview this book, even though it's authorized. i'm not a computer guru by any means and i really want to get this figured out.
The Reader and Digital Editions are not agreeing on who you are. While selecting "Authorize Computer" will tell you who Digital Editions thinks you are, there is no good way to determine who the Sony Reader thinks you are, so you will need to force the issue.

Deauthorize the Reader:
With Digital Editions running, and the Reader plugged in and recognized by Digital Editions, press Ctrl+Shift+E. This should bring up the "De-authorization dialog"

After you have Deauthorized, close Digital Editions, remove the Reader, and then restart Digital Editions, and replug in your Reader. This should cause the Device Authorization dialog to come up, and allow you to authorize the Reader with the same AdobeID as you are currently using in Digital Editions.

If this does not work your best bet will be to contact Tech Support (Web Only) at http://www.adobe.com/support/digitaleditions
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