MobileRead Forums - View Single Post - Kobo Discounts: Coupon Codes + Discussion

Josieb1 · 06-06-2017, 03:15 AM

On the 16th May I raised an incident about a 90% promo code that didn't work. I raised it by phone and even the CS rep couldn't validate it. I was asked to send in screen shots of the email. Today Kobo have closed the incident as they 'haven't heard from me' even though I replied to their last 'update' telling me the query was being raised to a higher level.

I can honestly say that I have never ever had such abysmal customer service from ANY company as provided by Kobo.

I still buy books from them as, up until October, I am a super Points member. I won't renew and if, god forbid, my Kobo H20 fails, I'll never buy another Kobo ereader.

Amazon has its problems but compared to Kobo they are fabulous.

06-06-2017, 03:15 AM	#16231
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	On the 16th May I raised an incident about a 90% promo code that didn't work. I raised it by phone and even the CS rep couldn't validate it. I was asked to send in screen shots of the email. Today Kobo have closed the incident as they 'haven't heard from me' even though I replied to their last 'update' telling me the query was being raised to a higher level. I can honestly say that I have never ever had such abysmal customer service from ANY company as provided by Kobo. I still buy books from them as, up until October, I am a super Points member. I won't renew and if, god forbid, my Kobo H20 fails, I'll never buy another Kobo ereader. Amazon has its problems but compared to Kobo they are fabulous. Last edited by Josieb1; 06-06-2017 at 04:53 PM.