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Originally Posted by sun surfer
Why would you launch a new (higher) price point through an ad only and not bother to simultaneously update everything on your actual website at the same time? It comes off as very strange.
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We regret the confusion that this caused and we're working quickly to resolve it.
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That could help explain all the positive reviews perhaps, but you also have ten times more very negative reviews than Audible too. Why is that?
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Our review score online is actually relatively strong. If you were to base your opinion of Audible on its
Sitejabber profile you probably wouldn't go anywhere near it. Online reviewers tend to be unforgiving, and it's a challenge most brands have to face. We feel we've resolved these issues now, and we're firmly on the path to creating an amazing product. We love what we're doing and we know it's creating value for people.
Like I said earlier, you're absolutely right to be vigilant when dealing with a new company. But we believe our offer speaks for itself, and with your feedback it's only going to get better and better!