Quote:
Originally Posted by Catlady
Some of the complaints had to do with credit card charges, though, after people canceled. That's really concerning.
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There have been claims to this effect, and we take billing issues very seriously. I can assure you that in each and every case we've either resolved it with the customer or at least attempted to contact them so that we can investigate it.
Playster uses a $1 card authorization, and although this is common practice with subscription services, the vast majority of billing complaints involve customers misinterpreting it as a charge.
When it's found not to be the auth, we always take the customer's word that they followed the cancellation procedure and refund the charges – even if we're unable to locate a fault at our end. We've never actually encountered a case where a cancelled membership continued to accrue charges. We have, however, consistently reviewed our cancellation procedure as a result of these claims and now find that they are very rare.