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If you haven't reset your Paperwhite 3 to factory settings I would. Go to Settings, Device Options, and Reset. I do this about once a year just for the heck of it. It does erase books on your device and you have to download the books you want again but if you have updated the firmware you keep the one you have.
I have two Paperwhite 3 Kindles, my favorite Kindle, and so far I've had no problem.
If the reset doesn't do it, I'd contact Kindle Support.
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