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Every brand will have situations like this one. Amazon might give you a new device but they also might just offer you a similar discount, Barnes and Noble would offer a similar discount.
I've had an H2O since they launched and I haven't had any issues with it nor have I had issues with my Kobo Aura 1. I've only had issues with the Nook Simple Touch and the NST with Glowlight but those were likely from disuse rather than anything else since I stopped using them once I had the H2O
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