The title mentions "Kindle" but I don't see anything in your post about where in your problem a "Kindle" is involved.
Your info box does not list anything "Kindle" either.
So start with the basic of basics, tell us which model Kindle you are asking about.
Use the first 4 or 6 characters of the Kindle's serial number and this table:
https://wiki.mobileread.com/wiki/Kindle_Serial_Numbers
to discover what the nickname is here that we use for your model.
While you are looking at the "Device Info" panel in "Settings" (for the serial number), also make note of what firmware version the device is running.
Post those two bits of information and try to tell us how the Kindle fits into the problem you are asking about.