Quote:
Originally Posted by Gianluca
Has anyone experienced problems with the digitizer?
With Notes and other applications I have a space of 1 cm (between center and top) where if I try to write a horizontal line the line appears either above or below the point where I pointed the pen ... with the vertical lines no problem . I have calibrated several times and always have the same problem. Any suggestions? 
https://youtu.be/pcCdw7EZ1gU |
Hey Gianluca, I tried to replicate your issue on my Notes app. A few observations:
1. The digitizer is not calibrated perfectly over the whole surface of the page. The same thing is valid in Neoreader 2. I think the software or the hardware have some limitations to be solved, and all Boox Max and Max Carta devices (I owned a Boox Max before buying Max Carta, so I remember) experience this issue. More specifically there are parts of the page where there is some distance between the stylus's sharp edge and and the actual point or line on the "paper".
2. Nevertheless the distance between the digitiser and the drawn line is never larger than 2.5 or 3 mm (i.e. a quarter of a centimeter).
3. What you showed us on youtube is an unusually large deviation (o,5 cm or more) though. Besides, as you made straight lines, the screen registered some graph-like deviations. That is definitely not right. My first Onyx e-reader was actually a M96. There were the same deviations from the digitiser edge as in the Max e-readers on the lower and upper parts of the page in Neoreader (at that time Neoreader 2 did not exist), but nothing like you registered on your video.
My advice for you is to contact Booxtor over the issue. Write him (or to whoever vendor you have bought the e-reader from) and upload the youtube movie in the e-mail:
https://ereader-store.de/en/contact-us. If you bought your Max Carta from him, you got good chances to get a replacement if the issue cannot be solved via some update. I guess your device is defective, but I'm not a specialist.
Same advice for @ Markeris. The best thing is to do a short movie like Gianluca to prove you have the same issue and send it to your vendor.
Even if Booxtor is not your vendor and thus cannot replace your device, he can directly signal the issue to the Onyx team of engineers and you might get some help.