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Old 05-19-2017, 08:03 AM   #41
AvidReader1737
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AvidReader1737 began at the beginning.
 
Posts: 2
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Join Date: Dec 2015
Device: Kindle Paperwhite
This is NOT a WiFi issue

Quote:
Originally Posted by kenzo View Post
Hi,
can anyone help,my wife purchased 4 or 5 books on the 21st June, these show in her Kindle as queued but do not download,if you tap on a title it just asks if you want to cancel the download,we seem to have tried every conceivable way of trying to sort this problem including re-delivering books from her account to the device. Is the Kindle faulty or is it amazons web site?..any advice would be appreciated.

Thank You
I've encountered the not downloading troubles two years ago and when I finally reached out to Amazon my warranty was almost up. Amazon techs did multiple resets, made me change WiFi settings, and insisted it was WiFi related. I was supposed to get a call back a few days later, which came in the form of a voicemail where a tech commented that my Kindle seems to be fine and it was determined (not sure by whom?) it had to be WiFi related. After 5 more frustrating phone calls I was allowed to get a new Kindle which had the same hiccup (on different Wi-Fis not just at home). The download issue was resolved when Amazon updated all their Kindle software.

However, downloading problems still come and go and I suspect that it might have to do with some of Amazon's book or format updates that they push out. When books don't download I use the PC Kindle app, download the books there and copy/paste them onto the Kindle. It's a nuisance but calling Amazon every time and wasting an hour or two with tech support never accomplished anything.
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