Quote:
Originally Posted by Josieb1
Yet again Kobo have sent me a promo code that doesn't work. As it was 90% I thought i'd contact customer care. They confirmed it doesn't work as they couldn't verify it but are unable to replace it. Its not exactly they way to win customers is it!
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What do they mean they "can't replace it"? Of course they can. Issue another 90% off code. Issue a credit to the account. ... Do something, Kobo.
I'm surprised Kobo isn't running afoul of any consumer protection laws. Kinda sounds like bait and switch.