Thread: Thanks Kobo for replacement Aura One!!
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Old 05-18-2017, 10:58 AM   #7
gramms
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Posts: 13
Karma: 357992
Join Date: Jun 2011
Device: Kobo Aura One & Glo
Shiny new replacement arrived yesterday!!
And its perfect! No rainbows or sudden brightness/color changes. This one is a keeper.

Update:
On 4/24 I shipped my faulty one back and got an email on 5/8 that Kobo had received it. I didn't hear from then again, so on 5/15 I emailed customer service for status and they sent me my tracking number for the replacement. It arrived on 5/17.

Suggestion for you folks going through the return process: If you don't hear from Kobo regarding status, wait a few days and then send them a gentle inquiry during a weekday. Include your incident number.

gramms
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