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Old 05-14-2017, 04:33 PM   #30
shalym
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Posts: 3,058
Karma: 54671821
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
Quote:
Originally Posted by chopperbobby View Post
I bought a Paperwhite this week, and I'm having the same problem as you are.
I spent about 3 hours chatting with several Amazon techs, and they could not fix it. They promised to contact me in a few days.
There have been suggestions that the WiFi be modified, but we should not have to do that. I have four WiFi connected devices in my home, and they all work. My Fire works just fine.
I suspect that Amazon knows there is a bug in it, but they won't admit it.
Anyway, I'm waiting for Amazon to contact me.
Bob
If there's a bug in the paperwhite, it certainly isn't affecting the large majority of the population. My daughter and I just sat in my dining room today and downloaded about 10 books to my Paperwhite for her to borrow for a couple of weeks. Most of the books downloaded were purchased a while ago, but one was purchased on Thursday of last week and one was purchased today.

I'm sorry that you're having problems...have you tried doing a factory reset? If you just got the Paperwhite recently it shouldn't have much on it.

Shari
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