Quote:
Originally Posted by Dr. Drib
No answer for you, but I will say that I have given up on getting anything free from them. Their screwed-up site isn't worth pursuing anymore - for me - and I've had it with them.
No more.
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Wow. I felt that way about 3 or 4 months ago, when I experienced a problem, but things have gone (fairly) smoothly since.
The process of getting the second album (one-of-three), especially, does seems way more convoluted than necessary.
I did get a response from the customer service in Hong Kong, and the lady was able to fix my problem. But, it took several days (partly because basically when it's day here, it's night there).
I hope that kind of problem doesn't occur again, but I'm willing to take the chance in order to get two high-quality (composition & performance on the first one, and composition, performance, and formatting on the second one) classical albums.
As far as dealing with Naxos is concerned, we almost don't have any choice, on some level. I've noticed that many of these seemingly independent classical music companies are actually Naxos companies. They must be a big operation.