Quote:
Originally Posted by MGlitch
If a rep sees these posts and reports it. Remember the reps who do post here are doing so in a generally unofficial capacity. Those demonstrations aren't effective if they aren't seen.
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Again, very true. However, were I involved in the decision making process for a company that was testing out such a change, I would be very interested in gauging the public reaction to it before going full steam ahead and rolling it out to everyone.
Part of that process would undoubtedly involve looking at customer feedback received by the company. But not everybody takes the time to submit customer feedback, and Kobo's webpage for submitting it leaves much to be desired. So I would likely want to see what the discussion about the change was like on a website such as this. How numerous and vociferous were the whiners in comparison to the supporters? How long did the discussion last? If it was vocal, but short lived, that might suggest that people really didn't have such a lasting reaction to it. However, if people continued to discuss it and share ways to retrieve the old homescreen, that might suggest there could be a problem with forcing it on everyone...
Of course, Kobo might not really care what people say about the new homescreen. Instead, they just might look to see if the new homescreen generates more sales for them.