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gramms · 04-30-2017, 12:21 PM

Update on my replacement trail. This time I was required to UPS my original reader to Kobo before they will ship my replacement. I shipped it last week and the delivery date to Kobo is next week. After they get it they will ship my reader.

FYI I find that I do need to keep replying to their status emails asking for an update and then they move to the next step. I always give them a few days between update requests and don't send them on weekends. If I don't hear from them when my shipment is delivered, then I will wait a couple of days and send them another request for status.

Fortunately I have an older Kobo reader to use while I am waiting for all of this to play out. I will post another update when I get the new Aura One.

gramms

04-30-2017, 12:21 PM	#6
gramms Member Posts: 13 Karma: 357992 Join Date: Jun 2011 Device: Kobo Aura One & Glo	Update on my replacement trail. This time I was required to UPS my original reader to Kobo before they will ship my replacement. I shipped it last week and the delivery date to Kobo is next week. After they get it they will ship my reader. FYI I find that I do need to keep replying to their status emails asking for an update and then they move to the next step. I always give them a few days between update requests and don't send them on weekends. If I don't hear from them when my shipment is delivered, then I will wait a couple of days and send them another request for status. Fortunately I have an older Kobo reader to use while I am waiting for all of this to play out. I will post another update when I get the new Aura One. gramms Last edited by gramms; 04-30-2017 at 12:25 PM.