[SueK]

Hi All,

I'm an Aussie and up until now have had a great time with my PRS500 which I bought on eBay last year as it hasn't been released out here as yet.

Started having problems where it wouldn't turn off and the eBook library wouldn't open when it was connected.

I have read some prospective solutions from this forum and another friend(thank you) and tried some but to no avail.

Have tried the soft reset and the hard resets. With the latter, although the icon didn't turn blue nor did the all reset message appear. I tried the 'Recovery from Catastrophic Failure' by resetting 10 times and the PRS displays 'Firmware update did not complete successfully. Please try again'.

Now when I connect to the computer the PRS display changes to 'Updating firmware' and then Explorer open sshowing the PRS as Drive F and a file named Protected!! with 0 Bytes and File Type 'File' is listed. The eBook library now opens but the PRS shows as Error.

I read a second post on hard reset which said in part to Log into the Sony store and goto Account/Manage Devices and authorise the device to my account, but this only authorised my PC and not the PRS.

Any Ideas? Would be grateful for any assistance.

Sue