Quote:
Originally Posted by jhowell
Slim to none. It is far less work for them to send you a new kindle than to find the real cause of the problem.
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Quote:
Originally Posted by knc1
Also, a wage issue.
A person's time is expensive for an employer, a single Kindle is only worth a few hours time of a technician at most.
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But what will they do when the new Kindle exhibits the same problem? I can't imagine they will keep sending me new Kindles.