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Old 04-17-2017, 01:08 AM   #24
castell
Junior Member
castell began at the beginning.
 
Posts: 4
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Join Date: Apr 2017
Device: Kindle DXG
Quote:
Originally Posted by knc1 View Post
No, because that was the special update you installed last March.

Note: It does not change the firmware version number, so if you don't recall installing it, do it again.
https://www.amazon.com/gp/help/custo...deId=201504450
The link that is called: Amazon Services Update.

Ah thanks - yes definitely installed it (first the firmware update, then the Amazon Services Update) & appeared successful (insofar as the side-loaded file was recognised as an update by the device and used when 'update my kindle' was selected). After the problem persisted I even tried the Amazon Services Update a second time, just to be sure.

Question then would be why the 411 page still shows certificate as 'missing', and how to address it - any thoughts?
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