Thread: Aura Why no updates on kobo.com?
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Old 04-15-2017, 11:05 PM   #55
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by petercreasey View Post
Nope, as clarified a few times already, just don't feel that users should miss out on multiple updates over a rather lengthy time period while knowing full well that others are getting them.

Clear now?
OK, I think I see your problem now.

Your issue is that Kobo released several version of the firmware quickly. And under their normal staggered distribution schedule, the devices that were early in the release schedule received several updates, and the devices near the end, haven't received any updates. You feel that is unfair.

Is that the problem?

If so, then, it is not unfair, and is actually a demonstration that the policy of staggered distribution is working.

The reason I state this is because of the reason for the extra firmware releases.

Generally, Kobo releases firmware several months apart. The release schedule seems to be about a month long (I get them after about three weeks). So, normally, everyone should get the update before the next one is released.

I have stated why Kobo uses the staggered release schedule. One of those reasons was "Small initial release in case of problems.". The recent releases are because of this. Kobo released an update and then found a problem. They then stopped the distribution of the update. That means that anyone who hadn't received the bad update wouldn't get it in the future. And anyone who had received the bad update and did factory reset, would get the last good firmware version. This is the right thing to do as it prevents the problem from spreading.

Kobo then fix the problem and release the fixed firmware. Who should this go to? It needs to go to the people affected by the bug that is being fixed. They are the people early in the normal release schedule. They could target releases to these people, but just using the standard release schedule will mean that the people that are most likely to be affected by the problem will get it first.

So yes, some people are missing updates. But, overall, it is probably a good thing. If there is a problem with a firmware version that means Kobo have to quickly replace it, then it probably good that not everyone received it.
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