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gramms · 04-15-2017, 12:04 PM

Kobe is doing their best to get me a replacement Aura One reader, despite shipping problems (UPS lost my replacement for a week) and my ineptitude. The A1 had 'blue screen' problems and Kobo agreed to replace it.

I inverted 2 digits by mistake in my zip code for the new shipment so it was returned to Kobo. Kobe let me know that they are sending me another replacement. Wow!

I have been using the 'multicolor' eader while waiting for the new one and I really love the warmer screen color and bigger size. I want to spread the word that they are doing their best for customers like me, who make silly mistakes when filling in the blanks on forms.

gramms

04-15-2017, 12:04 PM	#1
gramms Member Posts: 13 Karma: 357992 Join Date: Jun 2011 Device: Kobo Aura One & Glo	Thanks Kobo for replacement Aura One!! Kobe is doing their best to get me a replacement Aura One reader, despite shipping problems (UPS lost my replacement for a week) and my ineptitude. The A1 had 'blue screen' problems and Kobo agreed to replace it. I inverted 2 digits by mistake in my zip code for the new shipment so it was returned to Kobo. Kobe let me know that they are sending me another replacement. Wow! I have been using the 'multicolor' eader while waiting for the new one and I really love the warmer screen color and bigger size. I want to spread the word that they are doing their best for customers like me, who make silly mistakes when filling in the blanks on forms. gramms