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Their customer service is just terrible.
1PM today i received an email stating that they reviewed my original device and it was working normally, therefore they will not sent another replacement.
at 3pm i asked for a refund for which they agreed.
at 4:30 They said they are sending me a new one already.
All the reply's were from different reps, so i don't know what is going on.
i am just going to get a refund, and hopefully, order one in the future when the quality control is improved.
I did sent them a link to this thread. I think they are in denial
if the kindle comes out with a night mode, I would buy that one. I really like the night mode when it works well and doesnt have annoying green light cones
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