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Thanks! I will not phone and yell (nonono I never do) at customer service. Funny thing is, it charged to 100% fairly quickly just being plugged into the computer. So all's well that ends well. Now the only problem is getting all my e-books onto it, and praying with alla my heart that I haven'd done something to screw up the collections column in Calibre, since we're talking over 13,500 books.
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