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Originally Posted by ScalyFreak
Really not helping your credibility here... 
I don't have to work for Kobo to find the arguments in your first post laughable and your tone and attitude affronting. You've changed both now, which is all for the better.
If the wait time is your only complaint, you had a bad customer experience, not bad customer service. And that's still subjective. Long wait time means speaker phone and a good book, when you're on the phone. Long wait time on emails means you abandon that communication channel and look for alternatives.
There's no reason to let either of them get to you, unless you're on a deadline or your warranty is about to expire,neither of which applied to you. The wait time won't get shorter if you let it make you angry, only aggravate you more. |
I find doing laundry works better than a book for wait times.