Quote:
Originally Posted by Lima7
Apologies accepted  Like I said, I have accepted their offer. Electronics die, it's life. I just wish I had an answer faster than I did, their CS can definitely be improved. But hey, problem solved, we can all get along, I think everything was said on that matter. 
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20 minute hold times are nothing. I have learned at one company not to call on a Monday morning. They had a we will call you back function. Wait time once was 24 hours plus.
Easy way to get off hold:try to get clothes out of the dryer.