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^ Apologies for making an inaccurate statement about the age of your device and saying you were shading the facts. I'm sorry.
However, my general statement holds. Even at that age, as other posters said, you can't legitimately expect a company to fix it. If it had been broken when you got it, you would have found out much sooner, as with your first reader.
I still think you had an overall positive experience. Kobo owed you nothing.
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