Quote:
Originally Posted by Lima7
THANK YOU! What is going on in this thread?
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A few things, assuming you really want to know.
When a device nearly three years old ("two" was rather duplicitous) breaks, it's really way past time to say, something was wrong with it when I got it, or words to that effect. "it was really disappointing since the problem was coming from THEM, not me. I never dropped my device, never spilled water on it, nothing. It's a problem that is coming from their device, they should at least try to fix it..."
Devices do die. It's reasonable to ask if this is the typical lifespan of a Kobo, much less reasonable to expect them to make you whole after three years. That's why the typical warranty in these cases is one year. By that time, any defect at shipment has most likely manifested itself.
Then there's the issue of wait times. We've all been on hold far too long; that's not unique to Kobo. And, frankly, given you shaded your comment about the age of your reader in your favor....
Finally, Kobo CS can be frustrating, but since the resolution was that they were giving you $20 out of goodwill, that seemed a handsome offer. Overall, a good experience.
We do get it. It's upsetting when a loved device goes paws up. But no device lasts forever and pushing the three-year mark you have to take a deep breath as you consider your options. Rantiness doesn't help, not with dealing with CS and not here. If you wanted to get something off your chest, mission accomplished. But you can't control how people will take it and you got useful information here from which I hope you'll benefit.
Quote:
Originally Posted by Lima7
Lol you guys need to find a hobby outside the internet. My problem was solved, so there was no point in returning here and try to prove my point. I mean, I have better things to do than argue with people who are pissed off over a post I made on the internet.  |
It's a community that among other things tries to help each other out, presumably that's why you came here with your issue. I get that you were taken aback by the response, but it was good information just the same. Affirmation of your lack of understanding about the problem wouldn't have helped. And, for the record, you had no point to prove.