Quote:
Originally Posted by John F
Nope.
He had to wait 20 minutes to speak to someone the first time.
Than had to wait a couple of days for someone to reply by email.
Than attempted to contact them by email: no response after 4 days.
Contacted them again and had to wait 20 minutes.
Sounds like rather poor customer service to me.
The OP expectations may be unrealistic to some, but that doesn't justify poor customer service.
IMO.
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THANK YOU! What is going on in this thread? I did not know my screen was broken, and after reading all of your posts, I understood that I must've done something like press my screen too hard to change page (lol...) and now it's broken.
BUT, I have experience in CS. Let me tell you that two weeks to resolve a problem is not acceptable. Especially in a market where you have so many options for an ereader. The problem is not that I am offered 20$. The problem is that I had to wait 20 minutes on the phone, then 45 minutes the second time, 3-4 days each time to get an answer by e-mail.
THIS, is, in my opinion, not acceptable.
Some of you here are working for Kobo CS I think. Because you get way too offended by my post.
I have accepted their 20$ offer. So we can all chill now. And I will not change the topic title. Because, yes, the CS that I received was not good.
End.