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Actually, stating an opinion is not technically slander.
I fully agree with you that OP's opinion is wrong, and that it's entirely unreasonable to expect any company anywhere to lift a finger for a customer who's problem is physical damage to a device that's over a year out of warranty. But frustrated venting about not having those unrealistic expectations met, does not constitute either libel or slander. If it did, everyone who has ever vented on Facebook, Twitter, or a forum, about a bad experience they had with a company that made a reasonable effort, could potentially be in serious legal trouble.
Yes, the thread title says Kobo has bad customer service, which most of us think is wrong. But there are multiple thread titles in this forum that either strongly imply or actually spell out, that Kobo devices are pieces of garbage that barely ever work as advertised,and we know that to be wrong for a fact. Should we change those thread titles as well, so we don't make Kobo look bad?
That was a rhetorical question. This is a forum on the internet. Anyone who comes here to do research should know better than to take thread titles like this at face value.
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