Quote:
Originally Posted by JSWolf
No, it's not safe to assume. If I had bad service and wanted to post about it, it would be bad service and not an opinion. If it was pointed out that I was incorrect, I would ask for the topic to be changed. This is an opinion that's written like it is a fact and it does indeed need to be changed. If it's not changed, then staff is not doing their job and fixing a seriously incorrect topic that can cause others to think Kobo's customer service is that bad and thus, they won't buy. What we have here is SLANDER and not changing the topic is MR allowing slander.
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Jon, of the two evils, our policy of only changing a title at OP request or for TOU violation is by far the better one. People can say what they want so long as it doesn't contravene the guidelines. And CS is
always a matter of inflammatory opinion!
By the way, the word you want is libel, not slander.
