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I have called Kobo Customer Help just yesterday after submitting a help request and got an email reply to call their 800 number. On calling the 800 number, I was told I may be in the queue for more that 10 minutes. I opted for the call back and left my phone number with them. I was called back in about 10 minutes. If the option is there, I always opt for the callback. Hate to tie up the phone waiting and listening to the repetitive "please wait" message.
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