Quote:
Originally Posted by Pajamaman
I can understand that the user is ****ed after a brand new device less than two years old broke. There's a lot of comments that the user broke his screen. That's not known. Many users have reported a broken substrate and have stated they took good care of it. Maybe it broke because of an existing manufacturing fault. We just don't know.
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Somehow, "brand new device" and "two years old" (note that the OP stated he had owned his Aura HD for two years not "less than two years") doesn't make much sense.
As for the broken screen, if the image he pointed to accurately reflects his screen, he has a broken substrate. The curved lines are pretty much a dead giveaway. As has been often noted, that thin glass substrate is fragile and it doesn't take much to break it.
As for a manufacturing fault? Two years down the road and long out of warranty? Pull one of the other ones! It's got bells! Really!
Lima7 being upset? Very likely. I was upset when my Samsung LCD monitor decided the back light wasn't going to work anymore. OTOH, I didn't go on the Internet and whinge that Samsung's customer service was lousy when they informed me that I was not going to get any compensation for a device that failed close to a year after it's 3 year warranty expired.