Quote:
Originally Posted by meeera
The user broke their screen on a two year old device, and then called an offer of a $20 discount on a new device 'horrible customer service'. The title is extremely misleading.
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Nope.
He had to wait 20 minutes to speak to someone the first time.
Than had to wait a couple of days for someone to reply by email.
Than attempted to contact them by email: no response after 4 days.
Contacted them again and had to wait 20 minutes.
Sounds like rather poor customer service to me.
The OP expectations may be unrealistic to some, but that doesn't justify poor customer service.
IMO.