Quote:
Originally Posted by ScalyFreak
Great example of doing it wrong. Why isn't the phone agent trusted to make that call themselves, instead of having to put you on hold so they could go ask for permission?  |
Yes! And I don't think they're costing it at all accurately. Sometimes when I'm engaged in prolonged explanations and negotiations with CS, including being put on hold so they can confer, I think to myself, "How much are they paying this person?" My guess is that it would be cheaper in the long run if CS could just fix it upfront and quickly and it would certainly result in a happier customer.