Quote:
Originally Posted by Cinisajoy
The last company I dealt with put me on hold to get permission for free shipping.
|
Great example of doing it wrong. Why isn't the phone agent trusted to make that call themselves, instead of having to put you on hold so they could go ask for permission?
No point having someone talk directly to the customer if you're going to make them turn around and ask for permission before they actually can do anything for customers.